Shipping policy
At SMORE, we aim to deliver your order as quickly and efficiently as possible. Please read below for details on our shipping options, delivery times, and costs.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has shipped.
During high-demand periods or collection launches, processing times may be slightly longer.
2. Shipping Rates and Delivery Times
| Destination | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Spain (Mainland & Balearic Islands) | €5 | 2–3 business days |
| Canary Islands | €10 | 3–5 business days |
| Europe (EU countries) | €15 | 3–6 business days |
| United Kingdom | €15 | 4–7 business days |
| United States | €20 | 5–10 business days |
| Rest of the World | €20 | 7–14 business days |
Please note that delivery times are estimates and may vary depending on the destination and customs processing times.
Countries where we currently ship:Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
*Please note that returns may not be available from all of the countries listed above.
3. Free Shipping Thresholds
We offer free shipping on orders above the following amounts:
| Destination | Free Shipping From |
|---|---|
| Spain (Mainland & Balearic Islands) | Orders over €120 |
| Canary Islands | Orders over €150 |
| Europe (EU countries) | Orders over €150 |
| United Kingdom | Orders over €170 |
4. Customs, Duties, and Taxes
SMORE (Run for Fun, S.L.) is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping — such as tariffs, taxes, or customs duties — are the responsibility of the customer.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to become active.
6. Delays and Lost Packages
We are not responsible for delays caused by customs, postal services, or unforeseen circumstances (e.g., weather, strikes, or incorrect address information).
If your order has not arrived after the estimated timeframe, please contact us at hello@smore.es and we’ll be happy to assist.
7. Shipping Address
Please ensure that all shipping information is correct before finalizing your order.
We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions regarding your order or shipping, feel free to contact our team:
📧 hello@smore.es